Service Untitled
MAY 21, 2012
There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.
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Make or Break Moments
APRIL 17, 2010
for comparison, this font size is TWELVE) I couldn’t read a single word. Hey, it was free, it’s Saturday, what else do I have to do with my time? I get to the page where you answer essay questions about yourself and the font is SIZE SIX. I would need to get my magnifing glasses to even begin the process.
Make or Break Moments
MAY 3, 2010
Jenni and I looked at each other and thought – okay here is a product with no comparison so you are breaking ground. If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING? In the first paragraph it asks the question “What does it taste like?&# LIKE NOTHING.
Make or Break Moments
MAY 11, 2010
Add to that the fact that I hadn’t exercised since Reagan was President – it was a pretty tame routine by all standards of comparison. I have been going and doing my weight training three times a week and the cardio bike thing ever since. As a customer – I’m excited. No change. Thanks for sharing!
Small Business CEO
FEBRUARY 27, 2013
These hidden costs involve the recruiting, hiring and training of employees and can have a significant effect on the financial health and bottom line of a company. For many employees, especially younger ones, the allure of benefits pales in comparison to the salary or wage associated with a job. Benefits Photo via Shutterstock.
Allwork
JULY 3, 2023
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