article thumbnail

Give customers what they want

Service Untitled

travelers are generally disgruntled over the lack of integrity and the lack of customer service. In comparison, who isn’t complaining about increased bag fees, and in the case of Continental Airlines, the complimentary in-flight meals canceled with a rise in fares makes the travel experience worse and worse.

article thumbnail

Getting what you pay for: How Amazon’s membership fee retains customer loyalty

Service Untitled

These are the people who spend twice as much as non-Prime members annually, and it’s all about convenience, selection, and price comparisons. Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs. And why does this happen?