Small Business CEO

JANUARY 25, 2010

Maybe you look at maximizing revenue per full-time employee, increasing first call resolution in your contact center or IT expense as a percent of revenue. Is that the right comparison? Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. Think about it.

Credit Card 40

Credit Card Customer Service PDF Phones 40

The Small Business Blog

JULY 20, 2010

People often say to me that their small business doesn’t have a website as it’s too complicated, takes up too much time or is too expensive. It is for these reasons that when I was asked to contribute on Nasdaq.com I eagerly accepted; knowing that there is much that small businesses can learn from the big businesses on the Nasdaq.

2007 100

2007 2008 2006 2009 100

Small Business CEO

FEBRUARY 27, 2013

These hidden costs involve the recruiting, hiring and training of employees and can have a significant effect on the financial health and bottom line of a company. For many employees, especially younger ones, the allure of benefits pales in comparison to the salary or wage associated with a job. The Result.

Salary 40

Salary Medical Payroll Policies 40