Comparison Customer Service Expenses Finance 
Small Business CEO
JANUARY 25, 2010
Maybe you look at maximizing revenue per full-time employee, increasing first call resolution in your contact center or IT expense as a percent of revenue. Is that the right comparison? Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. Think about it.
The Small Business Blog
JULY 20, 2010
People often say to me that their small business doesn’t have a website as it’s too complicated, takes up too much time or is too expensive. It is for these reasons that when I was asked to contribute on Nasdaq.com I eagerly accepted; knowing that there is much that small businesses can learn from the big businesses on the Nasdaq.
Allwork
AUGUST 14, 2023
As someone who hails from an engineering background, interestingly enough, he dexterously integrates it with finance to offer an extraordinary blend of creativity and pragmatism. We’ve used technology to provide customer service. So, by comparison, they’re full up. The fees just won’t support it.
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