Company Customer Service Purchasing Verizon 
Customers Rock!
JANUARY 24, 2012
Most companies, however, view social media ROI in the same way they view the legendary pot of gold. However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media.
Service Untitled
NOVEMBER 24, 2010
Their reports are not reflective of a company as a whole and were not based on specific policies. The following companies were praised: - Zappos.com for their free shipping and return policies. - Wal-Mart for their return policy refunding cash (for purchases under $25), gift cards (for purchases over $25), or an even exchange.
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