Company Customer Service Etiquette Holidays 
Musings of a High-Level Executive Assistant
JANUARY 8, 2013
This company is so ginormous I am having a dizzy time of trying to wrap my brain around what all they do – various forms of power, civil engineering, and then the IT services side of it. It’s sort of a neat role too because the company has no other support roles in the US. I am the EA to the CEO of a global conglomerate.
Service Untitled
SEPTEMBER 10, 2009
Service Untitled The blog about customer service and the customer service experience. All we need is for senior leaders to occasionally walk through our areas, show interest in what we do, spend time understanding what we are learning from customers, and thank us for our contribution.&#
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Service Untitled
MARCH 24, 2009
Service Untitled The blog about customer service and the customer service experience. Very few companies do a better job at managing crowds than Disney and whenever I was in line, I was impressed with how well Disney manages the waiting process. Companies should never underestimate the power of simplicity.
Service Untitled
JULY 5, 2011
When you think of the convenience that online stores are open 24 hours a day, seven days a week, and 365 days per year, it can certainly make that July 4th celebration where area stores close for the holiday inconsequential, because if you feel like shopping, just hit any key on your computer. Have you ever walked into the Apple store?
Laughing all the Way to Work
JULY 12, 2010
Lynn was in good company as some notable winners of the 2010 Stevie® Awards included: - Executive of the Year: Lawrence J. Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. I finally had a chance to sit down and read your book over the holiday. Morgan Chase & Co. Excellent material!
Service Untitled
FEBRUARY 29, 2012
” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? .” ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? We don’t really do formalized reviews like most companies do anymore. To read this part, click “read more.”
Service Untitled
APRIL 7, 2010
Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Do toll-free numbers help customer service?
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