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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

Yet, the COVID-19 pandemic of 2020 threw a wrench into this tried and true system for most companies. Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. companies either already using a hybrid approach or planning to incorporate one in the future.

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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The website is also easy to navigate, user friendly, and provides information pertinent to all card members. At a local. You can follow any responses to this entry through the RSS 2.0

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Service Untitled» Blog Archive » Customer loyalty built on company.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store. At a local.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

In this part, Doria talks more about the American Express culture, share some things are unique to American Express call centers, talks about how American Express engages with social media and gathers customer feedback, and finally, how she interacts with customers personally. Question: Do you use social media in servicing?

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Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

She started her company a few years ago when she decided she no longer wanted to be a banker, and in the back room of her home and a two-car garage to warehouse merchandise, her business has grown by leaps and bounds. I see “online,&# and through the forum I see “social,&# as in social media.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

In the fourth and final part of this interview, Doria and I discuss what’s unique to American Express call centers, how American Express uses social media and gathers customer feedback, and how Doria interacts with customers in her own role. You can leave a response , or trackback from your own site.