Remove Clothes Remove Cubicle Remove Policies Remove Training
article thumbnail

Celebrating National Customer Service Week by honoring the best

Service Untitled

In the overwhelmingly successful business called Zappos, their philosophy, culture, and obsession with customer service has changed the 1999 Internet shoe business to shoes, clothing and more with annual revenues of over one billion dollars. It’s a place to be adventuresome, learn, and grow.

article thumbnail

I’m telling my friends about the bad customer service

Service Untitled

Instead company policy intended to streamline and reduce costs wind up costing an organization more money. Many of the representatives have had no customer service training and appear to be incapable of making decisions when required they think “out of the box.”