article thumbnail

Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

What Brookes is doing isn’t new, but he seems to be taking a more methodical approach and expects a five to ten percent growth for 2011 notwithstanding of course interest rates, unemployment, and the value of the Aussie dollar. Also, customers complained most items were more expensive than other competing stores.

article thumbnail

Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

Inventory expanded from diapers and wipes to formula, baby food, cribs, car seats, clothing, strollers, etc. Of course, the. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# You can follow any responses to this entry through the RSS 2.0

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Don’t call them complaints – call it “feedback”

Service Untitled

Of course, you don’t want to offer excuses or blame. manager of The Limited, a clothing store, that kind of statement translates into telling a customer you don’t care they’re unhappy. Of primary importance is not to get defensive. Take notes and ask questions. According to Rebecca S.,

article thumbnail

It's all in how you feel

Laughing all the Way to Work

I recall the first day of school feeling so smart in my new clothes as I proudly walked to meet my friends. Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself. School will be back in full swing soon. What about your work space?