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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Inventory expanded from diapers and wipes to formula, baby food, cribs, car seats, clothing, strollers, etc. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service.

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Don’t call them complaints – call it “feedback”

Service Untitled

Find out what frustrated your customer because if you don’t, how will you ever be able to elicit more positive feedback? Of course, you don’t want to offer excuses or blame. Customers really don’t care why it happened; they just want you to fix it. Of primary importance is not to get defensive.