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The Return to the Office Leads Many Employers to Offer Office Etiquette Classes

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What’s going on: As employees are asked to return to the office after an extended period of remote work due to the pandemic, more employers are observing a need for etiquette refresher courses, according to Work Life. Another 18% said that they are planning to implement these kinds of training programs by next year.

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Is Generation Z Unprepared for the Workforce or Are Leaders Misunderstanding Them?

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The survey results point to a potential disconnect between the education system, modern culture, and the expectations of the workplace. How it’ll impact the future: The future of work may see an increased focus on soft skills training and development — both within educational institutions and businesses.

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Zoe Ellis Moore Founder of Spaces to Places | Navigating the Changing Needs of Today’s Professionals: Trends in the Flexible Workspace Industry

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These are the basics that it seems to be with this survey. The side that the weakness at the moment is very much investment into the market because there isn’t the transparency with data, it isn’t like the hotel as an alternative asset class that they know what returns to expect. That instant office doing much more.

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Service Untitled» Blog Archive » Airlines customer satisfaction.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. Next year’s surveys should be even more interesting.

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Service Untitled» Blog Archive » White Glove Service in 4 Steps

Service Untitled

I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. Looking the part is important if you’re concerned with white glove services.

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Service Untitled» Blog Archive » Working on customer service skills

Service Untitled

Some companies think that customer service representatives do not learn skills from abstract situations taught in seminars and training classes, but I witnessed an interesting experience yesterday that had been learned and mastered well. It saves the company a huge amount of time, and keeps people happy.

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Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

And the way we teach it is through a class called “radar on, antenna up.” We have a daily lineup everyday in every [Ritz-Carlton] hotel around the world where we provide scenarios and discuss the best approach in the class. The Gallup organization sends out a survey to 38 percent of guests that stayed the month before.