Remove Class Remove Etiquette Remove Interviewing Remove Survey
article thumbnail

Service Untitled» Blog Archive » Airlines customer satisfaction.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. Next year’s surveys should be even more interesting.

article thumbnail

Service Untitled» Blog Archive » White Glove Service in 4 Steps

Service Untitled

I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. Looking the part is important if you’re concerned with white glove services.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Use concierge mindset for.

Service Untitled

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm. The client had very long hair; the foils were almost all applied, and her cell phone rang.

article thumbnail

Service Untitled» Blog Archive » Working on customer service skills

Service Untitled

Some companies think that customer service representatives do not learn skills from abstract situations taught in seminars and training classes, but I witnessed an interesting experience yesterday that had been learned and mastered well. It saves the company a huge amount of time, and keeps people happy.

article thumbnail

Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

Here is what she had to say: The answers in this article have been modified from the original transcript of Diana Oreck’s interview with Software Advice. And the way we teach it is through a class called “radar on, antenna up.” The Gallup organization sends out a survey to 38 percent of guests that stayed the month before.