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Bad customer experiences make customer service mistakes harder to forgive

Service Untitled

Perhaps the most repeated complaint when having to deal with poor customer service is the need to keep calling back when something is wrong with a product. Haven’t we all formed some bad initial impressions quicker than good ones, or haven’t we stereotyped situations or people before ever realizing the good attributes?

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Finding a real person when contacting customer service

Service Untitled

I was guided through a huge choice of services – all by a human and with an explanation of each service. Now that I’ve had some time and advice on how to fight one’s way through the telephone robotic customer service conundrum, I can always refer to Get2Human.com, GetHuman.com, or Fonolo.com.

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Tap Into Your Inner Child

Office Dynamics

Like a kaleidoscope, your brain can form, reform and reform again multiple patterns. They come to my classes and think they aren’t creative but after I have given them several opportunities through learning activities, their creative talents blossom—and they are all different. And give better customer service.

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How Zappos Affects Your Customer Experience

Customers Rock!

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? She wanted to share a customer service story with me and get my take on it. Note: Zappos had the best and most prompt services of the three big companies, of course.) That was two days ago.

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What does it take to be a successful Marketing Executive?

Page Personnel

Marketing professionals should be able to form pricing strategies based on the demand for the products being advertised. First jobs for those in marketing often centre on sales or customer service, or possibly in field marketing. They often analyse sales data to determine the success of the marketing strategies used.

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What does it take to be a successful Marketing Executive?

Page Personnel

Marketing professionals should be able to form pricing strategies based on the demand for the products being advertised. First jobs for those in marketing often centre on sales or customer service, or possibly in field marketing. They often analyse sales data to determine the success of the marketing strategies used.

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Make or Break Moments on Paper

Make or Break Moments

The forms included teacher recommendations, grade point average and their class standing. When she called asking me to be part of the selection committee, I jumped at the chance to work with her even though this was a task for which I had no experience.