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Service Untitled» Blog Archive » Customer loyalty and Toyota

Service Untitled

MARCH 12, 2010

2 Responses to “Customer loyalty and Toyota&# Kathy Clark said: Mar 15, 10 at 1:14 pm I agree it will be a very interesting case study as Toyota tries to recover from this nightmare. You can leave a response , or trackback from your own site. It only has 34,000 mile on it, because I walk to work.

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Service Untitled» Blog Archive » Minimum Service Charges

Service Untitled

APRIL 16, 2009

The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge. I stumbled upon your blog from the Perfect Apology website ( [link] ), which I visited because I was looking for customer service case studies.

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