Remove Case Study Remove Etiquette Remove Management Remove Purchasing
article thumbnail

Service Untitled» Blog Archive » Customer loyalty and Toyota

Service Untitled

Bob Carter, group vice president and general manager of Toyota Motor Sales, USA stated, “We launched this program to expand the focus on our customers, and thank them for their loyalty by adding value to our products.&# You can leave a response , or trackback from your own site. It only has 34,000 mile on it, because I walk to work.

article thumbnail

Service Untitled» Blog Archive » Minimum Service Charges

Service Untitled

The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge. I stumbled upon your blog from the Perfect Apology website ( [link] ), which I visited because I was looking for customer service case studies.