Case Study Customer Service Interviewing Proposal 
Customers Rock!
MAY 5, 2011
It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.
The Small Business Blog
NOVEMBER 23, 2009
Small-Business Case Study: Can Crispy Green Go National? The proposed agency is called the Consumer Financial Protection Agency, which is intended to protect consumers from making risky financial decisions. This interview with one private lender tells what private lenders look for before investing and one way to find one.
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