Calendars Customer Service Process Social Media 
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response?
Make or Break Moments
FEBRUARY 2, 2010
Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. I love that I can upload a video of my daughter’s flute recital, photos from my trip to Italy or, an Animoto video of my customer service book and share with customers, friends and Tweeple. Tag you are it!
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Jen Lawrence
NOVEMBER 16, 2020
Email, Calendar, Task Management, Document Management, Password Database. CRM, Client Experience Processes, Records Management. Email Marketing, Social Media, Website. Sales Funnels and Customer Service. There are seven buckets of essential systems most businesses need to have in place to facilitate growth.
Jen Lawrence
NOVEMBER 16, 2020
Email, Calendar, Task Management, Document Management, Password Database. CRM, Client Experience Processes, Records Management. Email Marketing, Social Media, Website. Sales Funnels and Customer Service. There are seven buckets of essential systems most businesses need to have in place to facilitate growth.
Make or Break Moments
MAY 26, 2010
Right now I’m getting ready to advertise the fact that I’m teaching the second set of classes on social media. Unlike most classes that are webinars – my series is in person, hands on, get down and dirty with social media so you leave with a clearer understanding and a focused strategy.
Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
Make or Break Moments
JANUARY 29, 2010
I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. It included another customer service address to contact.
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