Make or Break Moments

JANUARY 26, 2010

So look at your customer service policies. Or have you positioned yourself like Nordstroms and created policies around the 90% of your customers who just want a good quality product/service at an affordable price? Imagine a world where companies created a culture around the many. The Pareto Principle !

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 20, 2010

Each time we loose a customer we have to access the situation. Was it price? As the economy takes its good old time recovering, the trickle down effect of lower revenues is hitting some of the smaller companies and as such, companies are cutting back some of their vendor/freelance relationships. Was it attitude?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 19, 2010

Most cover letters stated that English was their first language or that they had experience with transcribing English Some listed their experience in audio transcription I narrowed it down to a few – prices ranging from just under $4/hour to $16/hour. I started to look at their test scores.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

MARCH 21, 2010

Smith Tamera Kremer Iqbal Mohammed Brendan Tripp Adelino de Almeida Jacob Morgan Casey Hibbard Andy Hunter Julian Cole Debra Helwig Anjali Ramachandran Jye Smith Drew McLellan Craig Wilson Karin Hermans Emily Reed David Petherick Katie Harris Gavin Heaton Dennis Price Mark Levy George Jenkins Doug Mitchell Mark W.

Social Media 100

Social Media 2009 Customer Service 2010 100

Make or Break Moments

JULY 5, 2010

The customer said “yes, I wasn’t so sure I liked those either.&# The employee’s answer was classic: “Oh I agree but my boss told me to push those two styles because they are priced well.&# The employee didn’t realize the impact of her words but the customer and my Mom sure did.

Agenda 100

Agenda Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 16, 2010

They partner with the teachers in our school system and have all of the books at great prices. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? .&# And EVERY SINGLE TIME The Learned Owl has been there for me.

Learning 100

Learning Customer Service 2009 2008 100

The Small Business Blog

OCTOBER 2, 2007

As more and more people work from home, it is no longer necessary to move to the big city to earn a living and pay inflated prices for the privilege. Executive Coach Training Said on January 27th, 2009 at 12:28 pm Creating a work-life balance can be difficult. The technology is easy to use and affordable for even small businesses.

2007 100

2007 2008 2009 2010 100

Make or Break Moments

FEBRUARY 15, 2010

The scope of the project creeped and creeped until he wanted four times what we’d originally talked about for the original price. A small business with a limited budget and big ideas. This was my fault. I didn’t set boundaries. I didn’t fully explain the value of the original project.

Customer Service 100

Customer Service 2009 2008 2005 100

Recruit CRM

NOVEMBER 8, 2021

Most ATS nowadays integrate seamlessly with google/outlook calendars and various email systems. What Is My Budget & What Is The “Real” Price Of The ATS? That's why it's highly significant that the ATS you're choosing is able to provide you with the best customer support, something which is immediate and professional.

Resume 69

Resume Agencies Social Media Interviewing 69