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Benchmarking Customer Expectations - What’s the Right Yardstick?

Small Business CEO

JANUARY 25, 2010

When you pay your doctor bill, do you compare that process against other doctors, or do you think about being able to pay your credit card bill online? Make it easy for your customers, according their definition of easy. Make budgeting easier. Think about it. Allow employees to update their information online.

Credit Card

Credit Card Customer Service PDF Phones

Do you ask for permission or forgiveness? | Men With Pens

Men With Pens

APRIL 13, 2010

I get snail mail from credit card companies who could not possibly have my new mailing address unless they scammed it off some list. It’s like saying, “Hey, so, sorry we stole your information without your knowledge from Facebook, but we’ll make it up to you by offering you 0% APR on a credit card! No, we can’t.

2010

2010 Legal AT&T Email

Benchmarking Customer Expectations - What’s the Right Yardstick?

Do you ask for permission or forgiveness? | Men With Pens

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