Books Policies Social Media Verizon 
Service Untitled
FEBRUARY 19, 2010
Let’s take the example of waiting in a Verizon store for the next available agent. Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. At a local.
Men With Pens
MAY 2, 2010
A coffee mug, a book, some papers, a picture on the wall, your calendar, pens… Just a bunch of normal, everyday stuff. Read the paper, at least skim several hundred blogs, try to keep up with books and info, participate in classes, and write several blogs several times a week. Miroff Quick – look around you. What do you see?
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