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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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45 Professional Development Books to Level Up Your Career and Your Life

Success

In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. Weinman says, being a good loser “implies perspective and resilience and the quiet confidence that the world will not crumble around you because of a fleeting setback.” Lublin Only 4.6%

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