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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

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These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. Or in sales-speak, they optimized their customers’ experience. Here’s an example: “Hi, I’m Jenny. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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45 Professional Development Books to Level Up Your Career and Your Life

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Florence Williams, who has been a contributing editor to Outside magazine, scoured the latest science while traveling the world for examples. Not all of his advice will be popular with everyone: Dignan’s idea to eliminate bonuses likely wouldn’t go over well in some offices, for example. And, like me, you’re going to figure it out.”

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