Remove Attire Remove Confidence Remove Customer Service Remove Survey
article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. Nail the last impression!

Email 279
article thumbnail

45 Professional Development Books to Level Up Your Career and Your Life

Success

In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. She takes the reader on a tour of the emotional lives of high achievers, those who procrastinate and those who don’t, and surveys the current science on motivation. Lublin Only 4.6%

UPS 277