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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) You should also try to take a few minutes to think of what frustrates you as a customer and ensure that you aren’t doing whatever that is in your own call center.

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Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Let’s take the example of waiting in a Verizon store for the next available agent. Is it realistic? At a local.

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