AT&T Etiquette Medical Stress 
Service Untitled
JULY 26, 2010
Shouldn’t hospitals provide customer service? It stresses the importance of a strong relationship between patients and health care providers. It is unfortunate that medical expenses used to account for the most bankruptcies among Americans. “I almost had a heart attack,&# laughed Linda when she saw the bill.
Service Untitled
MAY 27, 2010
Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens. Cogito Health uses similar programs to diagnose depression, drug compliance and post traumatic stress.
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Service Untitled
APRIL 19, 2011
The agent could tell I was stressed, and she accommodated me in what I considered to be ‘double time’ in order to reschedule and reconfirm my flight. While a customer representative can’t tell any customer what they should buy or even how they should feel, they can help customers by being clear and concise communicators.
Laughing all the Way to Work
JULY 16, 2010
Good time management skills can help reduce confusion, stress, and even workload levels, so there are many benefits to making sure that time is well spent. If you don’t have e-mail folders, create some and sort messages as they are received. Check: How much time is spent on e-mail? Check: Do you plan for tomorrow?
Laughing all the Way to Work
JULY 9, 2010
Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. The meetings were stress free and I was able to depend on my checklists and templates. I also had a reception and dinner to attend that night at 6.
Laughing all the Way to Work
JANUARY 31, 2010
I sent another assistant a comical card about being stressed out at work. We work in a very busy office so it was a nice surprise for her to receive it and helped put the stress of the office in perspective. The cards are all made with recycled paper and you can even include a gift if you like and this company will send it off for you.
Laughing all the Way to Work
MARCH 20, 2010
Having a buddy can take some of the stress off and give you assurance that you have someone you can depend on. Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? Lets enjoy our day together.© 5, 2010 at 12 p.m. Dealing in real time.
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