Success

SEPTEMBER 1, 2023

November and December tend to be the months that most employees take vacations, meaning they don’t typically have the manpower to onboard new employees as effectively as they would starting the first week of January when everyone returns to the office.” Data speaks louder than subjective summaries of your work.

Resume 254

Resume Cover Letter Holidays ASAP 254

Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

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Customer Service Social Media AT&T Interviewing 100

Make or Break Moments

MARCH 21, 2010

It’s about case studies and the stories and events that are much better in the re-telling than in the moment. Many claim you can and many claim you can’t. A pretty powerful collection of ideas – wouldn’t you say? I’m humbled to be part of this wonderful collection for the second time.

Social Media 100

Social Media 2009 Customer Service 2010 100

Customers Rock!

SEPTEMBER 27, 2010

Companies can best reach a customer when they are able to make meaningful connections with them, which means they must understand and meet that customer’s needs. Just being a nice person representing a brand on the other end of a Twitter handle won’t cut it.

Social Media 100

Social Media Customer Service Networking Purchasing 100

The Small Business Blog

NOVEMBER 23, 2009

Small-Business Case Study: Can Crispy Green Go National? Exhibitions – London Business Startup Show : Business exhibitions sound neither eponymously nor inherently exciting; but don’t be naïve. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more.

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Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: ThreadedThoughts Possibly Related Posts: Customer loyalty and the practical consumer Today’s economy shows that money defines customer loyalty.

Customer Service 40

Customer Service Postal Service 2010 Finance 40

The Small Business Blog

APRIL 22, 2010

With case studies throughout, and strategies to guide you, “The Zen of Social Media Marketing” offers something for all levels of reader. If you’re a business owner, and you’re wondering what you can do to get more of a following online, don’t ignore social networking! You want a little more.

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