Success

JANUARY 4, 2023

She’d made a small on-the-job error, and a library trustee known for her bullying manner sent a reprimand to Fanning’s personal email address, CC’ing it to the entire board. Fanning acknowledged the error, apologized and asked that work emails be sent only to her work address. The stress-reducing power of assertiveness.

Assertiveness 279

Assertiveness UPS Confidence Email 279

Jen Lawrence

MARCH 25, 2019

Access to email means your boss can find you wherever, whenever. Throw in collaboration and communication tools like Slack, workflow managers, chat, text, *gasp* the phone… and the idea of unplugging becomes downright laughable. In our ever-connected world, we are being drained by our work. Sustainable.

Customer Service 69

Customer Service AT&T Assertiveness Social Media 69

Jen Lawrence

MARCH 25, 2019

Access to email means your boss can find you wherever, whenever. Throw in collaboration and communication tools like Slack, workflow managers, chat, text, *gasp* the phone… and the idea of unplugging becomes downright laughable. In our ever-connected world, we are being drained by our work. Sustainable.

Customer Service 40

Customer Service AT&T Assertiveness Social Media 40