Office Dynamics

APRIL 25, 2019

Use assertive communication skills to manage these situations. Use these strategies to improve relationships, get work done, persuade others, negotiate, create win-win situations, and be seen as a world-class administrative professional. Hidden anger or resentment will create barriers. Best of luck!

Assertiveness 203

Assertiveness Negotiating Administrative Professionals Goals 203

Office Dynamics

SEPTEMBER 5, 2018

They feel they have been managing calendars or planning meetings forever so why pay attention. For 28 years, I have been teaching assistants to pay attention to the fundamentals such as meeting planning, travel planning, calendar maintenance, organizational skills, follow-up systems, time management, and communications.

Calendars 223

Calendars 2018 Negotiating Skills 223

Office Dynamics

MARCH 10, 2015

(Excerpt from Office Dynamics’ World Class Assistant™ Certificate Program). Star and World Class Assistants think before they speak, in most instances. Use assertive communication skills to manage these situations. This article is an excerpt from the World Class Assistant Certificate Program. Best of luck!

Skills 100

Skills Assertiveness PowerPoint Negotiating 100

Office Dynamics

AUGUST 13, 2015

How to negotiate. • It was also discovered during the Getting to Yes webinar that there was a great interest in receiving the Communication Style Profile Assessment and more detailed information on what each color style means that Joan uses in both her Star Achievement and World Class Assistant programs. How to sell your ideas. •

Skills 100

Skills Administrative Training 2016 Negotiating 100