Article Etiquette Interviewing Survey 
Service Untitled
SEPTEMBER 23, 2010
Short articles can link to important events or news relating to your particular business. On a recent assignment, I did an interview with a well-known trainer on NBC’s The Biggest Loser. Let’s look at some of the possibilities. A company can generate a monthly newsletter.
Service Untitled
FEBRUARY 17, 2009
Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Consider a customer satisfaction survey as an example. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses.
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Service Untitled
OCTOBER 8, 2010
They stated that customers stay with manufacturers as long as the new warranty lasts, and then move on to independent service providers. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Service Untitled
SEPTEMBER 21, 2010
One Response to “Employing company vision in customer service training&# Dale said: Sep 21, 10 at 8:08 pm Great article, Cheryl. This article brings the idea of the customer service vision and why it’s so important clearly into focus.
Service Untitled
OCTOBER 25, 2010
No longer do customers just call and speak to customer service representatives; customers speak to each other, comment on articles, research common opinions, and blog. A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009.
Service Untitled
AUGUST 10, 2010
For more on this situation, see this article from ABC News. Let’s hope that JetBlue treats this sad situation as a learning experience, and hopefully another flight attendant on the verge of a similar outburst can be shown how to best resolve issues in a polite and positive manner.
Service Untitled
JANUARY 15, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. I’ve responded to your article here.
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