Agencies Customer Service Health Negotiating 
Energage
SEPTEMBER 4, 2017
In April 2017, American Airlines announced it was proactively increasing the pay for pilots and flight attendants, two years ahead of contract negotiations. Improved customer service, which translates to customer retention. Other proven correlations, including better safety records and improved employee health.
Small Business CEO
FEBRUARY 27, 2013
These hidden costs involve the recruiting, hiring and training of employees and can have a significant effect on the financial health and bottom line of a company. More importantly, an outsourced HR vendor brings consolidated purchasing power to their negotiations with insurance companies. Benefits Photo via Shutterstock.
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