Office Dynamics

APRIL 25, 2019

While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills. Use assertive communication skills to manage these situations. Hidden anger or resentment will create barriers. Best of luck!

Assertiveness 203

Assertiveness Negotiating Administrative Professionals Goals 203

Office Dynamics

AUGUST 13, 2015

As we celebrate 25 years in business we’re offering a free webinar each month for administrative professionals to continue their skill development and learn more about who we are and what we offer the administrative profession. How to negotiate. • How administrative assistants can be heard. •

Skills 100

Skills Administrative Training 2016 Negotiating 100

Office Dynamics

APRIL 11, 2016

This is an important skill to develop for any individual who has to work with others. Use assertive communication techniques. Having an “attitude of taking charge” is not necessarily the same as the “skill of taking charge.” It starts with having the attitude, then developing certain skills. Take Charge.

Self Esteem 100

Self Esteem Assertiveness Skills Administrative Training 100

Office Dynamics

MAY 9, 2016

Use assertive communication techniques. Having an “attitude of taking charge” is not necessarily the same as the “skill of taking charge.” It starts with having the attitude, then developing certain skills. You want to develop the skill to take charge in a way that you will get cooperation. 10 Take Charge.

Self Esteem 100

Self Esteem Assertiveness Skills Negotiating 100

Office Dynamics

MARCH 10, 2015

While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills. Use assertive communication skills to manage these situations. Hidden anger or resentment will create barriers. Best of luck!

Skills 100

Skills Assertiveness PowerPoint Negotiating 100

Office Dynamics

APRIL 21, 2016

The negotiator is someone who usually tries to make up the rules as she/he goes along. For example, if a negotiator sees a co-worker drinking at lunch, they might wait to see if the behavior affects her/his job in any way, to see if it happens again or if anyone else notices.

Administrative Professionals 100

Administrative Professionals Negotiating IAAP Expenses 100

Office Dynamics

APRIL 26, 2016

Ask questions to assess degrees of urgency, and practice negotiating timelines or redirecting requests. Have a look at your time management skills, and how best to invest your efforts on a daily and weekly basis. Assistants spend much of their time taking care of others’ needs. What to do? Separate ideals from necessities.

Mentoring 100

Mentoring Administrative Professionals Negotiating Budget 100