article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The prospect is now a patient and has referred dozens of friends. Then practice four steps of the verbal part of your welcome: Introduce yourself, name-drop a reference or other client, make a statement of impact, and ask a question focused on providing uniqueness and value. Here’s an example: “Hi, I’m Jenny. Enjoy the memory forever!”

Email 275
article thumbnail

How to Become a Certified Coach

Success

In 2018, my Uncle Bill bought me the book Vladimir Putin: Life Coach. 1, it was clear the coach had a gift. If you want more success, inner peace, love, joy, happiness, laughter, courage, wisdom and self-acceptance , then a coach can be your doorway to these gifts. To the uninitiated, the term does seem preposterous.

Mentoring 279
article thumbnail

Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

Hard to believe, but in 2018, only roughly 3 percent of US employees worked from home, reports management researcher David Burkus. One standout is the section about “Premature Enumeration,” the human tendency to quickly turn numbers into ratios or other calculations without fully understanding what the numbers refer to.

2019 139