Service Untitled
JULY 20, 2012
The City of Philadelphia initiated their 3-1-1 Contact Center in 2008 with the promise of becoming a national leader in customer service. By 2012, city records show the service has handled 4.5 photo by: Highways Agency. million contacts. How does your city compare?
Eco-Office Gals
DECEMBER 23, 2012
The end of 2012 is looming on the horizon, which means it’s once again time to buy new calendars, reset the budget, and start thinking about your business strategy for the coming year. Customer service. Suppose, for example, that part of your agency platform is to replace any items that customers have concerns about.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customers Rock!
JANUARY 10, 2012
However, I strongly feel one of the most effective uses of social media is to build and deepen relationships with customers – be they consumers, clients, donors, or constituents. I predict this will be a big focus for social media in 2012. Making a Difference in 2012. How can this be effectively done? No, really.
Customers Rock!
JANUARY 24, 2012
As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. They believe that it is there, and they keep looking for it even though it eludes them.
Success
FEBRUARY 15, 2022
In her mid-20s, Taja Dockendorf founded Pulp+Wire, a full-service consumer packaging, branding and marketing agency. Pulp+Wire is a 100 percent female-founded and -owned agency that Dockendorf has grown year after year. And in 2012, Egwuonwu founded World Dream Day. Taja Dockendorf. Founder, investor, creator.
Expert insights. Personalized for you.
40 
Let's personalize your content