Remove 2011 Remove Customer Service Remove Equipment Remove Purchasing
article thumbnail

Has the holiday shopping season started off with quality customer service?

Service Untitled

Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. cashmere sweater sale, and who found and purchased 47 inch LED televisions for $199.00. So now statistics and polls get confusing.

article thumbnail

Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6 In 2011, over 72.6

article thumbnail

Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.