Laughing all the Way to Work

AUGUST 15, 2009

© Copyright Patricia Robb 2010 16 August, 2009 Warning! Here is some common-sense etiquette: Screen your calls: Subscribe to call display. My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Lets enjoy our day together.© Incoming text message.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 7, 2010

© Copyright Patricia Robb 2010 7 February, 2010 When your voicemail goes awry. I actually didn't know this and this is something I need because I tend to blather on a little bit and get carried away! :) February 12, 2010 Patricia Robb said. But, as I learned the hard way it doesn't work on all systems.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 31, 2009

© Copyright Patricia Robb 2010 31 December, 2009 Office Confidential: Just for fun to start your New Year off with a laugh These are excerpts from a presentation I gave to my local International Association of Administrative Professionals (IAAP) Chapter dinner meeting. Lets enjoy our day together.© Needless to say -- it worked!

Time Zones 100

Time Zones 2010 IAAP International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

© Copyright Patricia Robb 2010 28 February, 2010 We did it Canada! Posted by Patricia Robb at 7:43 PM Labels: Administrative Assistant , gold medal , hockey , Olympics , professional assistant , Vancouver 2010 Reactions: 2comments: Foley-In-Charge said. March 01, 2010 Chrissy said. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

AUGUST 1, 2010

© Copyright Patricia Robb 2010 1 August, 2010 Oh where or where is my password? Of course the simple solution would be to have the same password for every aspect of your life, but nope that doesn’t work. I kinda liked that one, but nope I can’t reuse the old password. August 02, 2010 Anonymoussaid.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 What ever happened to the "us" in Service? Many young executives have never had an assistant before and are so used to not having one, that they don't know how to utilize one. January 11, 2010 Anonymoussaid. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 19, 2009

© Copyright Patricia Robb 2010 19 February, 2009 Welcome to Canada, Mr. President. What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. 5, 2010 at 12 p.m. Lets enjoy our day together.© Why do we not use their full name?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

FEBRUARY 13, 2010

© Copyright Patricia Robb 2010 13 February, 2010 Dealing in real time. By the same token, I appreciate it when someone lets me know by when they will have something for me and if they can’t have it done by that date, then I like it when they get back to me to say when I can expect it. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 5, 2010

© Copyright Patricia Robb 2010 5 April, 2010 When your boss arranges meetings behind your back. April 09, 2010 Jakob said. I cultivate the art of disappearance and unreachability on such occasions :-) JK May 10, 2010 kinoshi said. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JULY 16, 2010

© Copyright Patricia Robb 2010 16 July, 2010 Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize Time Management Photo from Flickr: Public Domain It’s not always about giving the boss her money’s worth – sometimes, it just feels great to know that work time is being managed well.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 15, 2010

© Copyright Patricia Robb 2010 16 January, 2010 Calendar "ah ha" I was participating in a Harvard sponsored webinar with my boss the other day. January 16, 2010 Patricia said. but I don't use that system or know what the colours mean. January 16, 2010 Foley-In-Charge said. Lets enjoy our day together.©

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

FEBRUARY 27, 2010

© Copyright Patricia Robb 2010 27 February, 2010 Wheres the remote thingy for the PowerPoint? Patty March 01, 2010 Patricia Robb said. March 01, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.©

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 Introducing The Administrative Bloopers Blog I started a new blog called The Administrative Bloopers Blog When you have a moment come and visit me over there. 5, 2010 at 12 p.m. Lets enjoy our day together.© EST Taking Effective Meeting Minutes Join me for a Webinar Oct.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

© Copyright Patricia Robb 2010 28 December, 2009 Now that is dedication.Executive Assistant donates kidney to her boss My assistant sent me a link to a story about an Executive Assistant in British Columbia, Canada, who gave the gift of life by donating a kidney to her boss. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 21, 2009

.© Copyright Patricia Robb 2010 21 November, 2009 The Little Engine That Could. When I look at them however, I see someone who really knows their job and I know they could do it if only they would forget about what they can’t do and concentrate on what they can do. Don’t let self doubt take over.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

JUNE 4, 2010

© Copyright Patricia Robb 2010 5 June, 2010 Playing nice in the sandbox When I was younger I had a bicycle with a chain that would skip a link after about ten pedals and then it would fall off. June 08, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 1, 2009

© Copyright Patricia Robb 2010 1 March, 2009 Spring cleaning on the blog It is a very sunny day today with a promise of spring in the air so I thought it was a good time to spring clean the blog. I have also combined all the tutorials, training and other education-related links under the title Training. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Laughing all the Way to Work

MAY 10, 2009

© Copyright Patricia Robb 2010 10 May, 2009 Getting your foot in the door. Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 22, 2009

© Copyright Patricia Robb 2010 22 February, 2009 Protocol for addressing Canadian and foreign dignitaries A reader asked if I would post on the proper protocol to address Canadian dignitaries such as the Prime Minister or other Ministers in the government. 5, 2010 at 12 p.m. Lets enjoy our day together.© Dealing in real time.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 1, 2010

© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we? July 04, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 20, 2010

© Copyright Patricia Robb 2010 20 March, 2010 Admin Buddies I like to have someone at work that I can buddy with. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Lets enjoy our day together.© Dealing in real time.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 31, 2009

© Copyright Patricia Robb 2010 31 May, 2009 Go with your gut feeling! 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Lets enjoy our day together.© Lesson learned and will now put me on high gut alert.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

AUGUST 22, 2009

© Copyright Patricia Robb 2010 23 August, 2009 Nice ways to say, "Hurry up!" Sometimes I need to do a job, but I can’t move forward until I get an answer from someone else. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts?

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Service Untitled

MARCH 31, 2010

One collector said he doesn’t have time to smile since his job is to give change, roll up coins and bills, and give directions. Toll collectors need to have customer service training also. Charges of racial slurs, paying tolls with pennies, paying.75 “Do they all smile back at you?&#

Customer Service 40

Customer Service Etiquette 2008 2009 40

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Laughing all the Way to Work

MAY 9, 2010

© Copyright Patricia Robb 2010 9 May, 2010 Building Relationships one Assistant at a Time Assistants are in contact with other assistants on a daily basis. May 21, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 13, 2010

© Copyright Patricia Robb 2010 13 March, 2010 Are you prepared? March 13, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.© I find the same thing at work. no tickets. Yep, makes my life much easier.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

DECEMBER 5, 2009

.© Copyright Patricia Robb 2010 5 December, 2009 Do you like what you do? Take notes during the interview so you don’t forget what you wanted to ask. Take notes during the interview so you don’t forget what you wanted to ask. If you don’t get it, it wasn’t the right job for you or the right time.

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

JULY 9, 2010

© Copyright Patricia Robb 2010 9 July, 2010 Taking stock Whenever I finish a project I always ask myself, or get together with those who assisted me, and ask the question, "What went well and what could have gone better?" 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

MARCH 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer focus development Cheryl March 26, 2010 Customer Service , Hiring & Training , Proactive , Service Untitled 3 Comments Customer focus is more than just adding directions to your company’s mission statement or sending everyone to training.

Customer Service 40

Customer Service Training Etiquette 2010 40

Laughing all the Way to Work

FEBRUARY 21, 2009

© Copyright Patricia Robb 2010 21 February, 2009 Thats not my job! There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JANUARY 31, 2010

© Copyright Patricia Robb 2010 31 January, 2010 Taking the time to acknowledge someone and say thanks. February 02, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.© I so looked forward to those cards.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

APRIL 22, 2009

© Copyright Patricia Robb 2010 22 April, 2009 Happy Administrative Professionals Day! 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Lets enjoy our day together.© Have a great day everyone! Minute taking made easier.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JANUARY 31, 2009

© Copyright Patricia Robb 2010 31 January, 2009 Housecleaning in Word 2007: Customizing your Dictionary Something you should do every once in awhile is to clean up your dictionary in Word. 5, 2010 at 12 p.m. My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Service Untitled

AUGUST 12, 2010

You don’t always have to be faster or cheaper to keep your customers from straying off to the competition, but you need to maintain a consistent brand of professionalism, speed, and convenience. For instance, the hairdresser at the salon I have used for years recently relocated to another state. Go beyond your own needs.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim. At a local.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40