Remove 2009 Remove Policies Remove Social Media Remove Training
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You've Heard of the 80 – 20 Rule???

Make or Break Moments

Someone asked him if people took advantage of Nordstrom’s famous return policy. He went on to say that only about ten percent of their customers took advantage of Nordstroms policy to make customers happy. “You don’t make policy based on ten percent,&# he was quoted as saying. “You make policies based on the 90%.&#

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Can Virtual Assistants provide social networking support?

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Can Virtual Assistants provide social networking support? As a result, clients in many industries are seeking VAs with proven expertise to manage their social media presence. She offers training and support in many services, including social networking.

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Customers Have to Pay at Claire's

Make or Break Moments

Not a problem, I was entertained by the two sales associates talking to each other about how the one’s boyfriend refuses to change diapers and wants her to start potty training her 12 month old. It doesn’t sound like this is a location edict, but more of a companywide policy. Sounds like a personal problem.

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No Two Customers Are Alike » Make or Break Moments

Make or Break Moments

My backyard is buried in the white stuff. Yesterday as my daughter and I drove down the snow-covered road she had an interesting observation. “Sure it looks pretty but it is amazing how quickly it turns ugly.&# It is so true.

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Is Customer Service Part of Your Business Process?

Make or Break Moments

They’d found me on the Internet and wondered if I would come and conduct training for their call center employees. The step-by-step instructions for how you do what you do so that someone could walk in off the street – read the manual – and continue your business operations without missing a beat.

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Your blog's role in your professional visibility

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Your blog’s role in your professional visibility Monday, October 12, 2009 at 11:11 am // By: ktcosmos // Category: Blogging Ever wonder where blogging is headed now that social media web sites have become mainstream tools?

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Put Customers Before Profits

Make or Break Moments

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. But it isn’t easy.