Answering Your Phone: Is it You or Memorex?
Make or Break Moments
AUGUST 25, 2010
I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? Companies that provide the one-on-one connection can forge bonds that lead to loyalty.
Let's personalize your content