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All the free training we offer in one place!

Office Dynamics

Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. More free assistant training at your fingertips. In fact, we are so passionate about providing training to you that we added a second YouTube Channel called Live a BIG Life.

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Service Untitled» Blog Archive » Jet Blue flies high with customer.

Service Untitled

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America. Jet Blue delivers service differently than most low-cost carriers.

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Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives First Contact Resolution Douglas March 16, 2009 Behind the Scenes , Customer Service Experience , Little Things, Big Differences 2 Comments First contact resolution is one of the most important things in customer service.

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Service Untitled» Blog Archive » Rewarding Volunteers

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites.

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Guest Post: What Makes Virtual Administrative Assistants Work?

Laughing all the Way to Work

© Copyright Patricia Robb 2010 24 February, 2009 Guest Post: What Makes Virtual Administrative Assistants Work? You can bolster your resume and your skills by performing similar services at low costs for people in your hometown and ask them to provide testimonials when you’re looking for online work.

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Service Untitled» Blog Archive » Minimum Service Charges

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). Is it really worth it to these businesses?

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Service Untitled» Blog Archive » Customer Service in Different.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries.