Make or Break Moments

JUNE 24, 2010

Do you say something like – it is the economy or cost of living or do you actually take them on as partners and let them know how the price increase affects them and why you’ve come to the decision. Perhaps a local vendor you used went out of business and now you have shipping costs you never had before.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. Then our costs rose and the economy took a turn for the worse. Our service cost us more to provide and soon fewer people could afford it. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 9, 2010

Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. is celebrating their 35th year in business. is celebrating their 35th year in business. is celebrating their 35th year in business. Think back 35 years – what did computers look like?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 19, 2010

So throwing out the high and the low, I started to look for people to interview. I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. I sent emailed interview questions. Hourly rates ranged from $2 and change to over $46.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

AUGUST 25, 2010

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? When callers do reach a real person – what is the tone of voice?

Phones 100

Phones Customer Service 2009 2008 100

Stephanie LH Calahan

JULY 1, 2011

What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true! 

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

The Small Business Blog

NOVEMBER 16, 2009

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot Said on November 17th, 2009 at 5:56 am [.] E-Mail me or follow me.

Finance 100

Finance 2007 2008 2009 100

The Small Business Blog

FEBRUARY 21, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Interview applicants in a structured way by asking all of them the same questions.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 23, 2009

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? E-Mail me or follow me. Build your own network! What is Small Business Infrastructure?

UPS 100

UPS 2007 2008 2009 100

The Small Business Blog

MAY 20, 2008

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? The overall start-up cost will range from £1,500 to £2,500 (2,000- 3,000 EUR, 3,000-5,000 AUD/USD).

UPS 100

UPS 2008 2007 2009 100

Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. Jet Blue delivers service differently than most low-cost carriers. Spirit Airlines’ customer satisfaction a myth Spirit Airlines predominantly serves the East Coast, Caribbean, Bahamas, Latin.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

The Small Business Blog

NOVEMBER 9, 2009

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? How to be successful and eco-friendly. Making your small business carbon neutral.

2009 100

2009 2007 2008 2006 100

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

Customer Service 40

Customer Service Etiquette Phones 2006 40

The Small Business Blog

AUGUST 11, 2006

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Making your small business carbon neutral. Build your own network! Starting a Small Business?

2006 100

2006 2007 2008 2009 100

The Small Business Blog

NOVEMBER 1, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? my cost is for gas and product now only! E-Mail me or follow me. You ask a question, I answer!

2007 100

2007 2008 2009 2006 100

Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If What do you do to reward your volunteers? What seems to go over really well?

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

The Small Business Blog

NOVEMBER 13, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? serviced apartment is a type of furnished, self-contained apartment designed for short-term stays.

2008 100

2008 2007 2009 2006 100

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

The Small Business Blog

MAY 8, 2006

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? What is Small Business Infrastructure? How to be successful by focusing on your core business.

2006 100

2006 2009 2007 2008 100

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40