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Customer service representatives are heroes too

Service Untitled

Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Empathica, a customer service management firm, surveyed 3,000 U.S. And 800 miles away, Karen Ford, a wheelchair bound Northwest Georgia resident was indeed in trouble.

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The Advertising Game

Laughing all the Way to Work

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. Business Writing Guidelines for 2008 C or cc or copy? Going, going, gone. In anyone home ? The importance of having someone to talk to Psst!

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