Customer service representatives are heroes too
Service Untitled
FEBRUARY 17, 2011
Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Empathica, a customer service management firm, surveyed 3,000 U.S. And 800 miles away, Karen Ford, a wheelchair bound Northwest Georgia resident was indeed in trouble.
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