article thumbnail

Shrug Off Apathy: Employee's Indifference a Business Killer

Make or Break Moments

In reading a recent post by Steve Curtin , I am reminded of the impression an indifferent or apathetic employee leaves with customers. Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers.

article thumbnail

Can Social Media Build Relationships?

Make or Break Moments

I have been harping that social media is a great way to connect with customers but if we are still unclear as to how to use this great and free tool as a relationship builder than doesn’t it just become more noise in an ever crowded marketing environment?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Winweb Security – winwebsecurity.com – more facts. | THE SMALL.

The Small Business Blog

Obviously we have an interest to help, but I have to provide a secure and harassment free environment for my staff to work in. Urgent Warning - Winweb.com has nothing to do with WinWeb Security | Buying Homes & Businesses in Spain Said on November 27th, 2008 at 5:02 pm [.] Believe me when I say, we understand you are upset.

2008 100
article thumbnail

The Centre of Your Small Business

The Small Business Blog

Trust – Trust is fundamental in order to secure a productive work environment. VB, Stefan Mike Said on June 9th, 2010 at 11:12 pm I came from working in a pretty populated environment with several staff which I was in charge of and now I run my own business with two partners (so not really staff). Digg Furl Netscape Yahoo!

2007 100
article thumbnail

Customer experience trends engraved in social media channels

Service Untitled

Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service. photo credit: MoritzBarcelona. At a local.

article thumbnail

Small Business Start-Up Idea: Image Consultant | THE SMALL.

The Small Business Blog

Small Business Start-Up Idea: Image Consultant by Stefan Töpfer on Mar 11, 2008 This business is ideal for someone who has worked in the corporate world or the media for a number of years and understands the importance of image within it. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!

UPS 100
article thumbnail

Decline of Small Business Sector in the UK! | THE SMALL BUSINESS BLOG

The Small Business Blog

by Stefan Töpfer on Jan 14, 2008 In a report, due to be published next month, from the European School of Management – ESM , it is reported that there has been a marked decline in small business activity in the the UK under Gordon Brown. Decline of Small Business Sector in the UK! I’m allowed to dream, aren’t I?

2008 100