Make or Break Moments

APRIL 14, 2010

If you are going to be in the area – consider spending a day of making connections and learning different ways you can collaborate to help others (as well as yourself) achieve your goals. p.s. Yours truly will be presenting a workshop on Creating an Effective Marketing Strategy using Social Media.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MARCH 13, 2010

I recently learned a lesson from a group of young boys who had developed a band. Check out this great tool KnowEm which lists 350 social media sites. Are you using the same name every where or do you some times use your company name or your tag line or your slogan?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 26, 2010

But today I learned something new (along with meeting some interesting people) and I love spending time when I learn something new. Here’s something I’ve learned on my own: It makes sense to have different elevator pitches based on the venue or your current business focus.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

AUGUST 7, 2010

I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2005 2009 2008 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. Groups are a great way to make connections, show off your expertise and learn from industry leaders.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole. Read all about it and then order your copy.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 4, 2010

I was there with 17 others from Norma Rist’s Rist List group of women-business owners (8 of us pictured above) and so we split up and attended different sessions than came together at lunch and dinner to share what we’d learned. My session was called Create a Customer-Focused Social Media Strategy.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 3, 2010

It was an incredible day – more about what I learned in future posts – and several sponsors provided beverages and food to make the day completely FREE to those in attendance.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 16, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JULY 27, 2010

We engage customers by listening to them, interacting with them, and then acting upon we learned. What makes a sale, the individual who says “hello&# and may point you in the right direction, the one who helps you find the style, color or initial size of choice or the individual who runs back to get you the appropriate size for you?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance. If we don’t, that individual customer, like freshly fallen snow, might turn ugly before our eyes.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JULY 13, 2010

In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. His example is saying yes to keep food on the table.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 9, 2010

What lessons can we learn? If we step back from our business for a moment and turn our ENTIRE ATTENTION to the customer – their life style – their needs – would we find there were changes that need to be made in how we approach our business?

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

JANUARY 27, 2010

Or determine what your customers need and work backward, even if it requires learning new skills. Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

She said lots of thought provoking, inspirational stuff as Maya often does but the one quote that really struck me was this one: ‘I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.’ ’ How true is that?

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JANUARY 4, 2010

We can all learn a lesson from banks by listening to our consumers and providing a marketing message that answers their most prevalent questions. Two enthusiastic thumbs up. And then here’s the important part: making sure the answers are simple and easy to understand and easy to find on our website.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 16, 2009

Lesson Learned: One way to create sales is to get people into the store. One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. The marketing worked, I was there in person.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 11, 2010

The group learned that by sticking with their own comfortable way of communicating rather than trying to be sympathetic to other communication styles, they struggled to develop a relationship of trust and mutual respect. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

Sharing our passion for what we do is a great way to learn new ways to make the customer experience better, to market ourselves better, to learn from each other to be more effective. So are you indispensable?

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 6, 2010

If you could pick one person to work with and learn from; who would that be? You were so thougtful to share with other hundreds of women to learn and grow. How have you seen collaboration work in your life or business? Why don’t you email them or call them or link to them on LinkedIn? SINGH said, Hi Deborah This is beautiful.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 15, 2010

But oh, what I didn’t know then… As I look back on five years a few lessons come to mind and since this is a customer relationship blog – I’m going to talk about the one big lesson I’ve learned. Lesson Learned: There is such a thing as a “good fit.&# The guy was awesome. The company terrific.

Customer Service 100

Customer Service 2009 2008 2005 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. Best, Glenn Friesen Customer Service Training with Impact Learning Systems Deborah Chaddock Brown said, Holy cow, Glenn, that is some comprehensive article you linked to. Looking forward to more great content!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

When I learned of the diagnosis I went straight from the store to the hospital to give her a hug. It was Bekah’s personality that brought me back – sometimes daily – for one thing and another and a friendly conversation. Customers came in to ask of her progress.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 28, 2010

Conversely – how would I ever develop relationships with the other associates to learn about them, if they never came in my office? We started to learn about each other. As this article ( [link] ) shows, it’s those small touches, as you’ve learned, that make such a huge difference. They didn’t know me.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? BILLION a year !

Customer Service 100

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Loosely Speaking

JANUARY 13, 2009

Social networking became the trendiest way to stay connected in 2008. As a result, clients in many industries are seeking VAs with proven expertise to manage their social media presence. Andrea Kalli is the publisher of www.virtualassist.net and has written extensively on how to use social media for business.

Networking 100

Networking Social Media 2009 Twitter 100

Make or Break Moments

DECEMBER 18, 2009

I am about to learn a new exercise called strangulation, but I take a deep breath. That is the problem. How do I get credit for it?&# “You can’t because you didn’t do the exercise.&# I decide to take a different tack.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 19, 2010

I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. However, I kept thinking, how can they get experience if someone doesn’t hire them so I didn’t eliminate all without experience on oDesk… at first.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

JUNE 15, 2010

He’s too new in the sales game to have learned the trick many sales people adopt – focusing their sales efforts on the items that bring the biggest commission. At least financially. He’s just following the sales pitch; thrilled when anyone makes a purchase.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 1, 2010

The pleasantries we learned in Kindergarten still work well. Oh man am I ever guilty of this. Humor and sarcasm do not translate well. Keep it to the facts – questions and answers. End the conversation well. Please and Thank you are very appropriate. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 9, 2010

Tags: discounts , Levin Furniture , pricing , quality Julie-Ann said, Fantastic learning point for many businesses out there!

Customer Service 100

Customer Service 2009 Purchasing 2008 100

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. So let’s do BOTH!! What could be more perfect? I’ll see you there.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. So let’s do BOTH!! What could be more perfect? I’ll see you there.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

APRIL 15, 2010

When VAClassroom first launched their original Internet Marketing VA Program in May of 2008, they predicted that small business owners would become increasingly interested in hiring virtual teams to support their Internet Marketing efforts. now days internet is growing in very fast. They will change your business!" Andrea I know, I know.it

2010 100

2010 Training Social Media Microsoft Outlook 100

Andrea Kalli

APRIL 15, 2010

When VAClassroom first launched their original Internet Marketing VA Program in May of 2008, they predicted that small business owners would become increasingly interested in hiring virtual teams to support their Internet Marketing efforts. now days internet is growing in very fast. They will change your business!" Andrea I know, I know.it

2010 100

2010 Training Social Media Microsoft Outlook 100

The Small Business Blog

NOVEMBER 17, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Thank you very much for your comment – if you try any of my tips and learn something new come back and tell us about it! You want the whole tree."

Suppliers 100

Suppliers 2009 2007 2008 100