article thumbnail

Service Untitled» Blog Archive » Good service valued over good food?

Service Untitled

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. and Canadian consumers about the value of good service over the quality of food they are given at restaurants. With that comes quality food and consistent service.

article thumbnail

How to Identify Your Best Niche to Improve Brand Awareness: A Video Marketer’s Guide

Andrea Kalli

This concept was coined in a 2006 blog post by Guy Kawasaki, a brand evangelist famous for working with Apple and Mercedes-Benz. Best of all, the delicious looking food at the end of each video would encourage viewers to visit the restaurant. It must cut to the absolute essence of your brand’s purpose. Follow Your Instincts.

AT&T 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Small Business World News Round-up – 2009/12/01

The Small Business Blog

The Latest Entrepreneurial Fantasy Is Selling Cupcakes : Move over restaurants and bed-and-breakfasts. Stimulus cash runs out for loan s: The stimulus cash that helped boost small business lending this year just ran out. A new fantasy seems to have taken hold for people who long to own their own business: the cupcakery.

2009 100
article thumbnail

Service Untitled» Blog Archive » American consumers report.

Service Untitled

Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2% Client services of Empathica stated the overall uncertainty of the economy and consumer impatience when dealing with banks, retailers, and restaurants affected the overall opinions of customers. noted the downward trends. Of the 31.5%

article thumbnail

Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40
article thumbnail

New Small Business Startup Idea: Virtual Import/Export Assistant.

The Small Business Blog

One of the obstacles I came up against was that I had to order wine in serious ‘bulk’ I naively thought I could order a couple of cases from a few hand picked wine farms and start my ’small business’ by selling these cases to restaurants, gaining trust and loyalty and slowly building up a customer base.

2007 100
article thumbnail

Service Untitled» Blog Archive » Customer loyalty built on company.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.