2006 Interviewing Restaurants Survey 
Service Untitled
OCTOBER 13, 2010
Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. and Canadian consumers about the value of good service over the quality of food they are given at restaurants. With that comes quality food and consistent service.
The Small Business Blog
NOVEMBER 30, 2009
The Latest Entrepreneurial Fantasy Is Selling Cupcakes : Move over restaurants and bed-and-breakfasts. Stimulus cash runs out for loan s: The stimulus cash that helped boost small business lending this year just ran out. A new fantasy seems to have taken hold for people who long to own their own business: the cupcakery. — ST.
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Service Untitled
SEPTEMBER 13, 2010
Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2% Client services of Empathica stated the overall uncertainty of the economy and consumer impatience when dealing with banks, retailers, and restaurants affected the overall opinions of customers. noted the downward trends. Of the 31.5%
Service Untitled
FEBRUARY 26, 2010
So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?
Service Untitled
APRIL 16, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.
Service Untitled
SEPTEMBER 25, 2009
If you have the best employees in the world, but a dirty store, office, hotel, restaurant, etc., If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.
Service Untitled
SEPTEMBER 21, 2010
Some restaurants cater to expensive clientage while many customers want family oriented and reasonably priced. Keep in mind how each business needs to be different from their competition; what makes your business stand apart from the others?
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