2006 Expenses Purchasing Survey 
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SEPTEMBER 7, 2010
Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that brand loyalty and re-purchases or re-uses that product or service.
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APRIL 14, 2010
Nordstrom “note&# which can be used for any Nordstrom store including online purchases as well as the use at all Nordstrom outlets. This works out to a 2% rebate, and if I use the card to purchase all my merchandise at Nordstrom, it comes out to a 4% rebate. For every 2,000 points I accumulate, I receive a $20.
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Service Untitled
JULY 30, 2010
All it took was my phone number and email address, and I would earn money back on all of my purchases. They know I am choosing Petco over the grocery store for my dog supplies now, and with the money back program, horse supplies are less expensive, easier to find in the store, and more convenient to shop. Why does Petco do it?
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OCTOBER 8, 2010
Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. The automobile brand owner looks to the future hoping today’s buyer will purchase another Ford.
Service Untitled
SEPTEMBER 17, 2010
When the shopper finally did find an iPod he wanted to purchase, there were no more in stock, and he was told the next order was not expected for another four weeks. Also, customers complained most items were more expensive than other competing stores.
Service Untitled
JULY 15, 2010
Less expensive products were offered, but Jane kept coming back to her original choice, and just wanted to think about it. “As I was getting out my business card, I asked Jane if there was ‘anything else’ concerning her about purchasing the carpet.
Service Untitled
APRIL 16, 2009
The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge. The company doesn’t want to bother doing whatever for whatever the relatively low price point they set is, so they implement a minimum service charge.
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