Service Untitled
NOVEMBER 8, 2013
Customer service agents are not FBI hostage negotiators and should not be expected to tolerate screaming profanities, unrealistic goals, and vulgar behaviors. High levels of service are expensive, and it costs more to provide those services, but the costs for dissatisfaction issues are much lower.
Small Business Labs
MAY 6, 2010
Blog powered by TypePad Member since 01/2005 « More Evidence Facebook is Taking Over the Web | Main | Increase in Unemployment Rate Good News » May 06, 2010 Smallbizlabs Bidding on Newsweek The popular magazine Newsweek is for sale. I think Newsweek would be a great fit with Smallbizlabs. But we make money.
BioTeams
JULY 31, 2005
T his article was originally published in 2005 by Ken Thompson and Robin Good. A pest is somebody who intends to achieve their goals at the expense of the rest of the team – no matter what the cost. Introduction. Bad stuff stays out. There are two types of bad stuff in teams – pests and parasites!
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