Remove 2004 Remove Customer Service Remove Holidays Remove Phones
article thumbnail

Interview with Rob Siefker of Zappos – Part 1 of 4

Service Untitled

Rob: I am the director of the Zappos Customer Loyalty Team. And I started in the company as a temp worker in 2004. It was one of my first jobs out of college actually and I started answering phone calls for the call center so that’s where my history with Zappos started. So that’s our contact center here in Henderson, Nevada.

article thumbnail

Insurer Puts Integrity in its Name and Appreciation at its Core

Energage

In 2006, company President and CEO Bob Ritchie created American Integrity Insurance after the 2004 multiple hurricane season significantly reduced the number of sound homeowners insurance options in Florida. Goodman, whose background includes both customer service and accounting, joined AI in 2013. You hear them on the phone.