Remove Management Remove Phones Remove System Remove Verizon
article thumbnail

Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

There is one caveat however; more than three returns within 45 days require a manager’s approval. Orvis which offers a toll-free number without a complicated, automated menu system. Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period.

article thumbnail

Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

Let’s take the example of waiting in a Verizon store for the next available agent. As for my experience at the Verizon store, I did approach one of the two representatives and asked them if someone could help me and explained my circumstances. Delivering superior customer service is also a perception.

Verizon 40