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Standard Operating Procedures: Tips for Creating Business Systems | Office Organization & Office Efficiency | OfficeArrow

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Checklists ensure that all steps or actions occur, not necessarily in a specific order (though that can be part of the process), but rather just that they are completed, while a template is an established pattern - form letters, resume designs - that you can use over and over to produce the same result.

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Answering Reader Mail: Green EA, Green Executive

Musings of a High-Level Executive Assistant

Try to set up the communication of the office so your boss checks their own emails and responds, but you are in charge of all the mtg coordination, phones, and anything that happens in the office. You answer the phone, book travel, offer beverages to guests, book meetings, prepare the conference room, order food, etc.