Small Business CEO

JULY 1, 2011

Here are three low-cost, high impact tips you can use to help improve your site’s customer service capabilities while generating more conversions at the same time. Create an FAQ Page. Make Contact Easy and Consistent. Letting customers know what to expect will help set the right tone for the interaction.

Customer Service 40

Customer Service Time Zones AT&T Expenses 40

Men With Pens

JULY 14, 2010

You have many options: landline, cellular phone, texting, fax line (yeah, many people still fax), email, website contact form, Twitter direct message, LinkedIn message, Skype, and lots more. And if people can’t reach you, and reach you easily, they’ll move on to another freelancer. The key is to respond promptly.

2010 40

2010 AT&T Fax Social Media 40

Brilliantly Better

JULY 17, 2010

Ok, Bianca is having a “BAD_EXC”, time to start debugging. Sometimes I even had the feeling that the source code on the editor was forming a twisted and evil smiley. I think that was also the day when I started to use my app as an excuse for not going out or as a standard answer at the phone. I also added a Help and FAQ section.

2010 40

2010 AT&T Learning Promotion 40